Khvich Akubardia Biography

The General Director of the European Clinic about why the satisfaction and loyalty of patients Tatyana Svetlanova European Clinic is so important - the leading private oncological clinic of Russia every review - the present - Khvich Guramovich, I read the reviews of patients on the website of the European clinic. Now I can enjoy life again !!! Prior to this, he was treated in large oncological centers in Moscow.

There is something to compare with! I want to bring sincere thanks to you and your team for an excellent organization of the treatment process ”,“ Indeed, a team of professionals works in the clinic. We understood this right away, contacting here. Each employee knows his duties, clearly fulfills them ... In the clinic, it is clean, comfortable, warm.

All staff are polite, friendly, attentive. All this creates the optimal conditions for the stay and undergoing treatment ”,“ The best clinic that they met! All doctors are attentive, the medical staff is perfect, always support and provide qualified assistance. If you treat cancer, then only here. ” And many more words of gratitude to doctors and medical staff. But it happens that the “reviews” are written by the employees of medical institutions themselves?

On the site we publish real reviews of our patients and their relatives about the work of the European clinic. Of course, for considerations of medical secrets and the inviolability of private life, we cannot call the real names of patients, but we guarantee that these people really passed or undergo treatment in our clinic. To place “fake” reviews, often invented by marketers, we will not be under any conditions, because it contradicts our ideology - maximum openness and honesty in relation to our patients.

We are grateful to everyone who wrote sincere words to doctors, nurses, management and we hope that they will help cancer patients make the right decision when choosing a medical institution. Perhaps this will retain this health or even life. The General Director of the European Clinic Khvich Akubardiya's interests of the patient - above all - patients write that attentive attitude from doctors and medical staff and a comfortable stay in the clinic form a positive attitude to combat cancer.

Success in this struggle depends not only on the use of high standards in the diagnosis and treatment of malignant tumors, but also on trusting relations between the attending physician and his patient. This is proved by practice and life itself. The movement to a positive result should be mutual. The European clinic poses the interests of the patient above all. We are patient -oriented, I would even say a patient -centric clinic, which guarantees a personified approach to each patient.

Caring for employees - but, you see, it is very difficult to demand from the staff of the attitude towards each patient as the only one when there are many patients and there are many serious ones among them. How can this be achieved? This has long been known. It is noted that a high salary holds an employee only for a while. But the team of like -minded people, opportunities for professional development, worthy working conditions, free meals and even such important “little things” as guarded parking in the center of the capital, motivate our team to constantly work on increasing the loyalty of patients in the European clinic.

The clinic during the Coronavirus Coronavirus pandemia worked as usual and did not stop the treatment of patients. We regularly direct our specialists to internships to leading foreign oncological centers, we are actively participating in international experience exchange programs. We consciously increase from year to year investing in human capital, because thanks to this, our doctors are one of the first to learn about the most advanced methods of treating cancer, and then successfully put them in practice.

We will pay for some employees English lessons, since there are more and more foreign patients in recent years. Knowledge of the language is also useful for studying the latest world developments in the field of treatment of malignant neoplasms from the original sources. Usually such a terminology is used by companies that offer consumer goods and services. How much is the concept of "loyalty" to the medical institution?

Only in the first case, the state pays the service under the compulsory medical insurance policy, and in the second - the patient or the insurance company itself. In our case, an increase in loyalty affects the return of patients and personal recommendations. More and more patients come to us on the recommendation of those who have already been treated in our clinic, and I consider this the highest assessment of our work!

We have a quality control service that conducts individual polls of patients, and then gives an independent assessment of the work of doctors and medical staff. In addition, in each room there is a sign with my personal phone number, and on the site there is a section “Letter to the General Director”. I quickly consider all appeals and make a decision for each.Not every clinic, even private, has the opportunity to contact the leader directly in the event of any non-standard situation, and this is not always a claim.

Sometimes the patient wants to express gratitude or make an offer that will help us become better. Is it possible in medicine to find practical application of the acquired knowledge from this sphere? First of all, the attitude towards a person who has received for treatment is not as a patient, but as a client, and therefore customer satisfaction is the main indicator of our work.

The European clinic is a clinic -blout, the format of which involves an individual approach to the patient, qualified assistance at the level of advanced international standards, high -quality service and comfort, a cozy, practically “home” environment, which is very important for cancer. And in severe cases, we do everything so that a person is not fixated on his illness and is surrounded at this difficult moment of his life with maximum attention and care.

The European clinic is one of the few clinics in which there is a full -time oncopsychologist. Not even in all major oncological centers there is such a specialist. But the role of the oncopsychologist in the positive mood of the patient and his relatives for healing is difficult to overestimate. We do not leave the patient even after discharge. The patient’s escort service, which carries out personal curation, maintains contact with all patients, including those who, for example, decided to continue treatment at the place of residence.

They regularly cope about the patient’s health, the results of control examinations, congratulate the holidays. Tell us about the doctors who work in the branch. Also in March, we opened the information and service center in Nizhny Novgorod. Next, we plan to develop a regional network in other large cities of Russia. In Krasnodar, we picked up a competent team - these are doctors with a good education and experience in leading oncological centers.

They went through a serious internship in Moscow to learn the latest approaches in the treatment of patients and high standards of the European Clinic. In the future, we plan to regularly send them for internships and under the exchange of experience, including abroad. I want to note that we have a rotation of personnel between Moscow and Krasnodar - Moscow doctors on an ongoing basis carry out intake and treatment of patients directly in our branch on Severnaya Street, more patients trust the treatment of malignant tumors of the European clinic.

In the Krasnodar outpatient medical center, patients are available for chemotherapy, immunotherapy, targeted therapy with original preparations of the latest generation - more effective, with fewer side effects. In addition to treatment, the Krasnodar branch offers expert diagnostics of cancer, including the early. At the service of the patients of the branch - the entire spectrum of laboratory, instrumental and functional diagnostic methods, as well as various cancer scribes on modern equipment of the expert class.

Given the needs of the region, a special emphasis in the Krasnodar Center is on the diagnosis of skin pathologies. To do this, an innovative video derived by the German company Fotofinder has been purchased. The Krasnodar branch also provides for a special television cabinet for distance consultations with specialists from Moscow and leading foreign clinics.

Without leaving the region, you can get a second medical opinion or recommendations for the treatment of the best Moscow and foreign specialists.